Who are we?
We passionately believe that you should be dealt with on a personal face to face basis.
Our solicitors will travel anywhere in the country to meet you if you have suffered a significant injury. Sadly larger organisations will not and cannot provide this intimate and personal service.
Members of our team have first hand experience of how an injury can ruin lives. We are dedicated to your claim and will not stop until we have achieved the bests settlement for you.
Your first call will go straight through to the head of the Personal Injury Department rather than a secretary, receptionist or junior member of staff. You will not be asked to give information over and over again to different people in different departments until you finally to speak to the right person, which can be distressing.
The same solicitor will see the case through from start to finish. Many firms employ a non qualified agent or junior solicitor to do the initial meeting and report back to the acting solicitor. We believe, it is vital from the outset that there is an effective relationship between our solicitors and you.
It is important that we go the extra yard. We have reported many employers to the Health and Safety Executive in order for them to investigate the matter and if necessary prosecute employers. Many firms do not see this as part of their role.
We solicitors are part of Quality Solicitors and are accredited with the Law Society’s ‘Lexcel’ practice management standard. ‘Lexcel’ is only awarded to solicitors who meet the highest management and customer care standards. Lexcel accredited practices undergo rigorous independent assessment every year to ensure they meet required standards of excellence in areas such as client care, case management and risk management.
We solicitors are also accredited with ‘Investors in People’ which helps organisations transform their business performance and in turn increases performance for our clients.
Finally, there are a number of firms that could deal with your claim but no one can do it like we can. If you want a personal service with a solicitor who is on your side, call us on 0800 206 1616.